Refund Policy

Summary

New paid subscriptions are refundable within 14 days of first payment. After the 14-day window, subscriptions are non-refundable for the current billing period but you can cancel at any time to prevent further charges.

1. Who This Applies To

This Refund Policy applies to all paid subscriptions to HelmFi (the “Service”), operated by HelmFi Inc., a Delaware corporation and processed by Stripe, Inc. (or its affiliates), our payment processor.

2. 14-Day Refund Window for New Subscriptions

If you subscribe to a paid HelmFi plan for the first time and request a refund within 14 calendar days of your first payment, we will refund the full amount paid for the current billing period.

The refund window applies only to:

• Your first-ever subscription on the account;
• The first billing period of that subscription — the first month of a monthly plan, or the first 14 days after the initial charge of an annual plan (not subsequent renewals of either).

To request a refund, contact us via the contact page from the email address on your account. We process refunds within 5 business days; your card issuer may take an additional 5–10 business days to post the credit.

3. After the 14-Day Window

Subscriptions are non-refundable after the 14-day window. You may cancel your subscription at any time via the customer portal in your account settings:

• Cancellation takes effect at the end of the current billing period; no further charges are made.
• You retain access to the Service through the end of the period you have already paid for.
• We do not pro-rate refunds for partially-used billing periods.

4. Refunds for Service Failures

Outside of the 14-day window, we will consider a partial or full refund if you experience a substantial Service failure that we cannot remediate in a reasonable time (e.g. extended platform downtime preventing use of paid features, or repeated billing errors). Refund requests under this section are evaluated case-by-case.

5. What We Cannot Refund

HelmFi cannot refund:

• Trading losses. HelmFi is a software platform; we do not refund losses from trading decisions you have configured and authorized on your own exchange accounts.
• Third-party fees. Exchange fees, network gas fees, spread, and slippage charged by the venues you connect to are not refundable by HelmFi.
• VAT/sales tax (where it has been remitted). Tax already remitted by Stripe to a tax authority may not be recoverable.

6. Chargebacks

If you have a billing dispute, please contact us first — we resolve almost all issues within a few business days. Initiating a chargeback with your card issuer without first contacting us may result in your account being suspended pending dispute resolution.

7. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be notified by email at least 14 days before they take effect. The version that applies to a given subscription is the version in effect at the time of that subscription.

8. Contact

To request a refund or ask about this policy, use the contact page.